FAQs

Frequently Asked Questions (FAQ)
We want your shopping experience at The Audacity to be seamless and enjoyable. Below are answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to reach out to us at shoptheeaudacity@gmail.com.

1. What is your shipping policy?

  • Processing Times: Orders are processed within 1-3 business days. Once shipped, you will receive an email with tracking details.
  • Shipping Methods: We offer Standard (5-7 business days), Expedited (2-3 business days), and Express Shipping (1-2 business days).
  • Cost: Standard shipping is free for orders over $100. Shipping fees for orders below this amount and for expedited options are calculated at checkout.

2. Where do you ship to?

Currently, we only ship within the United States. We are working on expanding internationally, so stay tuned for updates!

3. Can I change or cancel my order after it’s been placed?

If you need to modify or cancel your order, please email us at shoptheeaudacity@gmail.com as soon as possible. We’ll do our best to accommodate your request if the order hasn’t been processed or shipped.

4. How do I track my order?

Once your order has been shipped, you will receive a confirmation email with your tracking number. Simply follow the link in the email to track your package.

5. What is your return policy?

We accept returns within 14 days of the delivery date. Items must be in their original condition, unworn, and with tags attached. Please visit our Shipping & Returns page for detailed information and instructions on how to initiate a return.

6. Can I exchange an item?

Yes! If you need a different size or color, exchanges are possible for the same item, depending on stock availability. Please initiate an exchange within 14 days of delivery by emailing shoptheeaudacity@gmail.com.

7. What if I received a damaged or incorrect item?

We’re sorry for the inconvenience! Please email us at shoptheeaudacity@gmail.com with your order number and photos of the issue. We’ll make sure to resolve it promptly by sending a replacement or offering a full refund.

8. What sizes do you offer?

We strive to offer inclusive sizing options that fit a variety of body types. Please check the size guide available on each product page to find your perfect fit. If you're unsure, feel free to reach out to us for assistance!

9. Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased directly through our website. Perfect for gifting, they are available in various denominations and can be used for any item in our store.

10. How can I contact customer service?

You can reach our customer support team at shoptheeaudacity@gmail.com. We aim to respond within 24-48 hours during business days.

11. How do I stay updated on new collections and promotions?

Sign up for our email newsletter and SMS updates to stay in the loop! You’ll be the first to know about exclusive drops, promotions, and special offers. You can also follow us on Instagram and TikTok.

Still have questions?
We’re here to help! Contact us at shoptheaudacity@gmail.com, and we’ll assist you as soon as possible.